Operational excellence

Equipped for increased profitability

EVRY looks back on 2017 as another year in which it made significant operational progress. EVRY implemented organisational changes and adjustments in order to provide customers with the best possible offer, and it positioned the company for new service areas and profitable growth.

EVRY operates in a rapidly-evolving market segment and needs to be able to adapt rapidly to developments in technology and new customer requirements. Setting up EVRY Digital Platform Services has given the company a more future-oriented organisational structure both in terms of its ability to offer services that will be in demand in the market going forward, but also in relation to its target of becoming a leader in the Nordic region.

Important investments

In addition to organisational progress, EVRY invested in a number of exciting initiatives in 2017. EVRY invested heavily in new talent and recruited a range of new employees whose expertise lies in new areas of technology. The internships EVRY offers at its Innovation Lab gave talented young people the chance to try their hand at working on exciting digital questions related to real-life customer challenges.

In addition to the completion of specific real-life projects, EVRY’s internship program helped EVRY to recruit new skilled employees. Its Innovation Lab focuses on attracting a diverse and broad range of expertise, which is reflected in the fact that its 40 employees come from an impressive 13 different countries. EVRY’s investment in cognitive solutions means it has more than 60 people dedicated to working in the area, who will help position EVRY for future profitable growth. EVRY also intensified its investment in concept development, and is experiencing a high level of interest from customers in robotic process automation in relation to automating areas such as customer service and accounting. EVRY also invested and won several contracts and assignments in areas such as augmented reality and virtual reality.

In 2016 EVRY entered into a collaboration with Method. The purpose of this was to create a strategic design team called the “EVRY Strategic Design Lab”, which was set up in Stockholm. This unit brings together customer teams in the areas of management consultancy, service design, customer experience and digital solutions. EVRY increased its investment in this initiative in 2017, and this included opening an EVRY Strategic Design Lab in Oslo. 

A number of exciting customer projects were completed in 2017, with a total of 60 customers attending workshops and developing digital strategies based on EVRY’s strategic design methodology. The Design Labs’ objective is to help organisations to create a better customer experience, to innovate, and to increase their competitiveness. The teams work to realise growth opportunities by adapting products and services to the digital customer.

All of EVRY’s customer groups benefit from collaborating with the EVRY Strategic Design Labs. The banking sector was heavily represented at the workshops in 2017, and was particularly focused on questions related to open banking. Other examples of customer groups that attended in 2017 are the healthcare sector, the local government sector, and insurance companies.

EVRY´s Strategic Design Lab bring together teams specialising in the areas of management consultancy, service design, customer experience and digital solutions. EVRY increased its investment in its Strategic Design Lab initiative in 2017.

Greater use of offshoring

EVRY’s global delivery centres have developed unique expertise and insight into the Nordic market as a result of the hundreds of assignments they have carried out. In addition, our global delivery centres in India and Ukraine have over 20 years of experience with both Fortune 100 and SMB customers in North America and in Europe. This experience is also leveraged into our deliveries in the Nordic region. EVRY’s global delivery centres thus provide customers with cost-efficient delivery models that allow them to be more agile in how they operate and also facilitate greater scalability. One of EVRY’s targets was to increase its use of process automatisation and then to make greater use of its offshoring services. EVRY was successful in this in 2017.

Global partnerships

Technology is developing at a fast pace, and this makes in-house development a demanding and risky task. EVRY has therefore adopted a partnership model as its principal strategy in the infrastructure area. The company today has strategic collaboration agreements in cloud services with IBM, Microsoft, Google and Amazon Web Services. This means EVRY can offer its customers world-leading technology as well as processes that enable customers to transition to cloud-based solutions on the basis of their own requirements and wishes. EVRY’s IT infrastructure collaboration with IBM was expanded in 2017 to include small and medium-sized organisations in Norway and Sweden (Regions) as well.

Lower SG&A expenses

EVRY operates in an international and competitive market in which there is significant downward pressure on prices. Therefore, to ensure it is profitable, it is crucial that it keeps the administrative part of its business simple and does not have too high staff costs. EVRY has made progress in becoming more market-oriented and focused on customers, and today it is a more streamlined and adaptable organisation than it was a few years ago. The SG&A expenses have been further reduced in 2017. The decrease was achieved at both the central group staff and divisional levels.

EVRY's greenhouse gas emissions reductions (tCO2e)

EVRY’s operations in India, Latvia, Finland and Ukraine have been included in its environmental reporting since 2016, in addition to its operations in Sweden and Norway.

Our environmental performance

Year  2017  2016  2015  2014  2013  2012 
CDP scores*  A-  97  91  89  78 

*Carbon Disclosure Project (CDP) scores, which indicate companies' environmental performance.

Information security

The media reported on several serious security incidents in 2017. EVRY works to be at the forefront of developments and to implement preventive measures. In their threat assessments, the Norwegian National Security Authority and the Norwegian Police Security Service have highlighted computer network operations and cyber security threats as areas that could be used to cause significant harm. EVRY plays a significant role in terms of operating systems that are critical for society across all sectors. There is thus a clear expectation that we will deliver secure and stable operations, and EVRY works closely with suppliers and customers. Through systematic information security work EVRY has implemented the measures needed to protect the confidentiality, integrity and accessibility of data. Information security breaches can have significant consequences for both customers and EVRY. We are well-equipped to meet the constantly increasing threat level thanks to the systematic information security work we undertake in relation to customers as well as internally. EVRY recognises the importance of continuing to improve expertise in the information security area.

We have a target of helping to improve expertise both internally and in society in general. To this end, we collaborate with educational institutions and specialist networks. EVRY collaborates extensively on security matters with national and international organisations and authorities in the information security area.

Data protection

EVRY focuses on data protection in its capacity as a data processor for its customers and has started work on complying with the EU’s new General Data Protection Regulation (GDPR), which is due to enter into force on 25 May 2018. EVRY has appointed a separate Data Protection Officer, and it has drawn up a plan and is taking action in order to comply with the Regulation. We have also put data protection on the agenda at our customers through a special program that ensures customers and other stakeholders receive the help they need. 

Our activities also mean that we have a significant responsibility to society in relation to information security and data protection. The ways in which we meet this responsibility include by organising talks, publishing articles and proactively engaging in dialogue with organisations from the information security area. EVRY is also one of the key collaboration partners for the HackCon IT security conference.

Climate and environment

EVRY is contributing to the creation of a low-carbon society both by cutting its own emissions and developing solutions that reduce the impact its customers have on the environment. The climate and environment play a central role in EVRY’s Code of Conduct. The company is committed to continuously reducing its impact on the environment, and is at the forefront of developing and promoting environmentally friendly technology. In the 2011-2016 period, EVRY reduced its greenhouse gas emissions by 50 percent. We are working in a systematic and long-term way on reducing our impact on the environment to an absolute minimum. The most important measures we take internally are energy efficiency measures, digital collaboration solutions, reducing business travel and rigorous procurement policies, as well as waste management with a high level of reuse and recycling.  

By developing and implementing smart IT solutions at its customers, EVRY helps to reduce the impact on the environment in a range of sectors. A good example of this is the unique collaboration EVRY entered into with Vipps in 2017, which enables EVRY’s customers to distribute their invoices digitally using Vipps and will cut the number of paper invoices by nearly 60 million in future.

In 2016 EVRY placed its work on the environment into a broader context. The UN has established 17 sustainable development goals and EVRY is committed in its work to helping achieve these goals. The UN Intergovernmental Panel on Climate Change has created a scenario (RCP 2.6) in which the overall level of greenhouse gas emissions decreases by 72 percent by 2050 from 2010 levels. This is necessary to prevent global temperatures increasing by more than 2oC. EVRY is working towards a target of 1.5oC as set out in the Paris Agreement. It is therefore working to reduce its greenhouse gas emissions by 75 percent through to 2030 and by 90 percent through to 2050.

EVRY has produced and submitted climate reports to the Carbon Disclosure Project (CDP) since 2011. The CDP is an independent, non-commercial organisation that has the world’s largest database of how businesses manage, measure and report their greenhouse gas emissions. Achieving a high score from the CDP means that a company is measuring, verifying and managing its carbon emissions, for example by achieving emissions reductions by implementing programs to reduce emissions in both its direct operations and its supply chain. EVRY received an A- rating in 2017. The average in the Nordic region is a C.