Innovation

Collaboration to create value for customers

EVRY’s knowledge of business, technology, customers and markets is enabling new value creation for customers. Customers are increasingly seeking advice on how digital solutions can create better services and increase their competitiveness, and EVRY is working toward becoming a business partner for customers’ digital needs.

EVRY’s customers want to simplify and streamline their work processes, to be more competitive, to be better at what they do, to offer a high-quality customer experience, and to achieve better compliance in their day-to-day work. EVRY is always on the lookout for technologies and solutions that can give its customers a commercial advantage. New technology creates new opportunities, and EVRY is investing in innovation, expertise and its corporate culture - in order to develop new digital services that will help shape the future.

EVRY provides a broad and extensive portfolio of deliveries to its customers. Its guiding principle is to always create genuine commercial value and to provide a digital advantage. To succeed in this, EVRY needs to partner with its customers as closely as possible and to really understand what drives their business as it stands and also what factors are set to influence this in future.

Investing heavily in new technologies

EVRY is actively investing in talent, and has recruited a range of new employees with expertise in important new areas of technology such as blockchain, artificial intelligence, augmented reality, robotics, machine learning and the internet of things. EVRY’s investment in its Innovation Hub is giving talented young people the chance to try their hand at working on digital questions related to real customer challenges. EVRY’s investment in cognitive solutions means more EVRY employees are now dedicated to working on cognitive solutions.

EVRY provides a broad and extensive portfolio of deliveries to its customers. Its guiding principle is to always create genuine commercial value and to provide a digital advantage. To succeed in this, EVRY needs to partner with its customers as closely as possible and to really understand what drives their business as it stands and also what factors are set to influence this in future.

Partner-centric innovation

In order to be an attractive collaboration partner, EVRY needs to be relevant by ensuring it offers leading products and services in the areas of digitalisation, applications and infrastructure. EVRY has the right products and services, and offers standardised solutions that function across industry segments as well as dedicated industry-specific solutions that satisfy industry requirements. The main components of EVRY’s offer are based on its partnerships, and EVRY has entered into strategic collaboration agreements with leading companies such as Microsoft, Google, IBM and Amazon. Through these partnerships EVRY offers world-leading technology as well as processes and tools for transitioning to cloud-based solutions. These are combined with EVRY’s local presence, market understanding and infrastructure solutions across the entire Nordic region.

Digital Experience and Strategic Design

What solutions should a customer choose and in what order, and how should new technology and the organisation interact to create optimal value? EVRY has a key role to play in relation to such questions by functioning as a reliable partner that helps its customers to make the right choices. Our goal is to be a collaboration partner that helps its customers to predict their needs, to manage change and to create business value. We seek to help our customers to develop new business models and to implement innovative solutions for their end-users.

EVRY is creating a Nordic powerhouse within digital experience and strategic design by leveraging capabilities in Stockholm, Gothenburg, Oslo and Bergen. Thanks to our close to 200 digital and strategic designers in the Nordics, we have a unique ability to identify opportunities and to create solutions from ideas in order to create business value for our customers. With our ability to understand the customer and industry-specific jobs-to-be-done in combination with our extensive technology expertise within fields such as AI, data analytics and security, we can truly be a partner for digital advantage.

Six state lotteries partnered with EVRY and Method* to launch and run CoLab – a lab for co-creation driven innovation – facilitating the ideation, prototyping and testing of game concepts and experiences. In the first year, 154 concepts were created, with nine taken into further testing and one real market test carried out in Norway with Norsk Tipping.

*Method is a partner and a global experience design firm that transforms companies through the intersection of branding, products, and services.

Close collaboration with customers

The EVRY Strategic Design Lab represents an entirely new way of working with customers. The primary objective is to engage customers’ senior management teams in dialogue in order to look at new business opportunities and to support customers with the changes they face by using strategic design. Design Thinking involves creating a good understanding of end-customers and their needs before looking at solutions.

This approach is helping EVRY to differentiate itself. Working closely with customers, rather than using the more traditional customer-supplier relationship, creates better dialogue and leads to the co-creation of optimal solutions. This way of working is well suited to customers who need help with improving the customer experience and developing new products and services or with challenging their organisation. EVRY works to anticipate needs and on this basis develops a “proof of concept” that is tested on end-users before finally being developed into a finished service. The point of departure for the EVRY Strategic Design Lab is not new technology per se; it is instead focused on achieving value creation through technology. Collaborating with customers’ commercial teams in this way is important and will become increasingly so in future.