EVRY provides a broad and extensive delivery portfolio to its customers. Its guiding principle is to always create genuine commercial value and to provide a digital advantage. To succeed in this, EVRY needs to partner with its customers as closely as possible and to really understand what drives their business as it stands and also what factors are set to influence this in future
Better customer service with robots
The Norwegian toll road company Fjellinjen’s customer service centre processes a large number of enquiries, and a lot of time is spent on manually processing and updating a number of different systems. It has now worked with EVRY to implement a project that involves a software robot taking over routine tasks carried out at its customer service centre. The technical solution employed is called Robotic Process Automation (RPA), and is based on software from UiPath.
The robot performs tasks in the same systems as the customer service centre’s employees, and processes around 2 000 email enquiries a month. This frees up time and also improves the quality of the case management process. The tasks performed by the robot relate to changes to customer profiles such as updating addresses or number plates and also new customer registrations. This enables Fjellinjen’s customer service centre to help more customers and to be quicker at responding to requests, while its personnel also have more time for tasks that require individual assessment. Fjellinjen’s target is for 50 000 email enquiries to be automated annually.
As a provider of everything from cost-effective cloud services through to modernisation, innovation and new digital services, EVRY facilitates its customers’ digital change journeys, helping them to capitalise on the digital advantages offered by new technology.
Robin the robot takes on routine tasks
Automating tasks that have fixed rules and are carried out many times is profitable. The Municipality of Stavanger and EVRY have completed a project to automate processes carried out in the municipality’s accounting department using robotics. The department’s employees used to have to check that every single invoice they received was genuine before submitting it for payment. Now, a software robot called Robin does this job for them. In practice Robin works in the same way as an employee and uses the Municipality’s existing systems. This has resulted in the Municipality’s workers not having to manually double-check 160 000 invoices. It is estimated that Robin will thus save the municipality about 2 000 working hours per year.
Reduced processing times through automated building approval applications
In order to reduce the application processing time, to improve collaboration and to reduce costs, the municipalities of Bodø and Kongsberg are working with EVRY to develop, implement and deliver an automated case management system for building approval applications. Automating building approval applications will significantly simplify the way in which residents, local businesses and case managers interact. This means that more time will be available for quality control work, monitoring and inspections. The solution is integrated with national registers and data sources such as mapping services, the cadastre and land registry, the planning register, the National Registry, and the Central Coordinating Register for Legal Entities.
All the information needed is made available in a single user interface. Most simple building approval applications can in practice be entirely automated, reducing the need for human processing. Automation is also beneficial in relation to complex building projects that require judgment and understanding. Major socio-economic gains will now be achieved. According to a study carried out by the technology consulting company Devoteam for the Directorate of Building Quality, the potential savings available to the local government sector are NOK 1.5 billion over a 15-year period, while over the same period the potential savings available to the construction industry amount to NOK 1 billion.
In order to reduce the application processing time, to improve collaboration and to reduce costs, the municipalities of Bodø and Kongsberg are working with EVRY to develop, implement and deliver an automated case management system for building approval applications. Over a 15-year period, the potential savings are NOK 1.5 billion for the local government sector and NOK 1 billion for the construction industry.
Cloud based analytics improve pork quality
The Norwegian National Pig Breeding Association (Norsvin) works to identify the best pig genes to breed. It is important that those pigs that are selected for further breeding produce good quality meat and are healthy. Breeding the pigs of the future involves capturing great quantities of data from pigs. Norsvin is now collaborating with EVRY to trial three cloud platforms for both gathering and analysing data, with the aim of making the process more efficient, increasing the speed at which the data is gathered, and storing it more securely. A better process will enable Norsvin’s researchers to ensure better animal welfare and higher quality meat.
To create genuine commercial value and deliver digital advantage, EVRY needs to partner with its customers as closely as possible and to really understand what drives their business as it stands - and also what factors are set to influence this in future.
Helping modernise Statoil
EVRY has developed a strong understanding of Statoil’s business through its close and long-term collaboration with the company, and EVRY is now contributing to its modernisation and further development. EVRY and Statoil entered into a framework agreement in 2017 for areas including data science and analytics, artificial intelligence and machine learning, and the internet of things, as well as for more traditional service areas such as IT development, visualisation and project management. EVRY will deliver the breadth of high-tech expertise that Statoil requires, with a greater focus on new and innovative services. The collaboration also means that EVRY will strengthen and expand its centre of expertise in cognitive computing.