CUSTOMER CASE: Telenor

Solutions for customers’ digital day-to-day

Telenor’s goal is to become its customers’ preferred partner for their digital journeys. As a result, more and more is being asked of its systems for exchanging information and data in real time. As is the case for other companies, it is important for Telenor to have efficient and cost-optimal IT solutions that offer a high degree of availability, self-service and scalability.

Telenor’s goal is to become its customers’ preferred partner for their digital journeys. As a result, more and more is being asked of its systems for exchanging information and data in real time. As is the case for other companies, it is important for Telenor to have efficient and cost-optimal IT solutions that offer a high degree of availability, self-service and scalability.

EVRY is an important service provider and collaboration partner in relation to improving the efficiency of and digitalising Telenor’s interaction with its customers – and the IT systems that are needed to achieve this.

EVRY has delivered services to Telenor Norway for many years, and is an important collaboration partner that is responsible for ensuring business-critical value chains are always available. It does so across applications, security and infrastructure, in a landscape that features a range of providers and official regulations in Norway and beyond.

Telenor

  • 4,000 employees in Norway, 33,000 globally
  • 3 million subscribers in Norway
  • 214 million subscribers in total

Dedicated cloud services 

Telenor and EVRY entered into a new agreement in 2016 for EVRY to modernise Telenor’s IT infrastructure in order to accelerate the company’s digital transformation. The agreement includes cloud services, infrastructure and data centre services. EVRY has delivered IT services to Telenor Norway for many years with a target of delivering continual cost reductions, high availability and operational stability. The new agreement is wider in scope and includes not only Telenor Norway but also Telenor in Sweden as well as other Telenor units in the Nordic region. The cloud service will support Telenor’s security and scalability requirements, and will provide cost- effective production for the company’s IT portfolio.

Primary location in Fet

The primary location will be EVRY’s new data centre in Fet outside Oslo, which uses leading cloud services, IT security and data storage technology. It also meets the requirement for data to be stored on Norwegian soil, which is a requirement set by the authorities in Norway. The data centre is world-class in terms of data security, and it also uses only half as much energy as a traditional data centre, due in part to an entirely new air-cooling system and modern, virtualised and energy-efficient servers.

Technology that benefits the customer

Telenor is a company capable of adopting new technology that delivers benefits for its customers. The new agreement will enable Telenor to offer its customers a more unified cross-Nordic platform with international capabilities and serves as a good example of how EVRY creates digital advantage for its customers through cost-effective, automated and flexible solutions.

“The customer journey is important to Telenor, and the digitalisation and automation of business-critical processes is crucial to Telenor preserving its position in the market. It is important for us to ensure our suppliers support and help develop and deliver the customer journey.”

Berit Svendsen

CEO of Telenor Norway