Customer-centric innovation
The title of this year’s annual report points to the very core of our business strategy, which is that we strive to help our customers develop value-adding digital services - services that enable our customers to offer a better customer experience and so become more attractive and competitive. This annual report sets out not only our strategy, organisational structure and financial results, but also other matters that are important to EVRY, from our effect on wider society to our business plan and internal matters.
CEO letter
Taking EVRY to the next level
Digital transformation is on the agenda in all industries and sectors. For EVRY, this means great opportunities for growth and development. Our challenge is to meet the market’s requirements in terms of knowledge, insight and vision; in the future growth will not come from within traditional IT but from digital business development.
Björn Ivroth
chief executive officer (ceo)
CFO letter
Accelerated organic growth
EVRY is working in a targeted way on becoming the leading IT company in the Nordic region. We made significant progress towards this in 2016.
Henrik Schibler
CHIEF FINANCIAL OFFICER (cfo)
The banking services of the future, today
EVRY supports banks in their management of continuous change and facilitates the next generation of banking services.
PAYMENT
– Maja, 18, buys a new dress. On the basis of data from the card transaction, she is informed that there are matching shoes for sale at a reduced price in the shop next door.
MORTGAGE
– Vegard, 32, is viewing a property. He informs his mortgage broker that he is interested, and receives a mortgage offer and details of his application there and then.
CHATBOT
– Marit, 66, has her purse stolen. With the help of a chatbot, she gets her card blocked without having to make a call and to wait on hold.
MACHINE LEARNING
– Bjørn, 53, buys a flight to Svalbard. His bank sees this and, with the help of machine learning, suggests buying a winter coat.
SAVING
– Tommy, 27, buys a frappuccino and a muffin. He needs to save money to get a mortgage, and his savings app sends him a friendly reminder of this.
SpareBank 1 – Proximity and security in a digital world
READ CUSTOMER CASE
CLOUD SERVICES
Intensified focus on cloud services
The market for cloud services is growing quickly and becoming more mature. EVRY looks back on 2016 as a year in which it intensified its focus on cloud computing, and it is well-equipped to meet the increased demand.
Read moreSolutions for a digital everyday life
EVRY is contributing to the digital transformation, which is providing better services that are more customised, relevant and competitive.
INTERNET-CONNECTED CAR
– Preben, 37, gets in his Tesla and goes online to check the local driving conditions.
BILL OVERVIEW
– Hanne, 24, uses her mobile to log into the ‘My account’ section of her telecom provider’s website where she can view all her bills.
CUSTOMER SERVICE
– Espen, 63, telephones his energy company, and its customer service desk automatically brings up all his customer data and previous correspondence in order to provide him with the best possible service.
CATCH REPORTING
– Per, 48, has landed a good catch of fish and reports his record catch of cod to the Norwegian Directorate of Fisheries via eCatch.
Telenor – Solutions for customers’ digital day-to-day
READ CUSTOMER CASEAnnual Report 2016
Executive management of EVRY
Smarter cities
EVRY develops and delivers IT services that make cities smarter and everyday life easier for residents.
ELECTRONIC REPORTING
– Robert, 51, uses his mobile to report how much water he has used in the most recent period.
DIGITAL BOOKING
– Gustav, 19, uses his mobile to book his local sports hall for an upcoming floorball tournament on the way to a training session.
DIGITAL APPLICATION PROCESS
– Adrian, 36, uses his tablet to apply for a school place for his five-year-old daughter. The process is very easy thanks to the new system.
ELECTRONIC PLANNING APPLICATION
– Lisbeth, 47, submits a digital planning application for an extension to her house using her PC.
E-HEALTH
– Malin, 31, finds a new regular primary care doctor, as she has recently moved to the municipality.
Nacka – A smarter municipality
READ CUSTOMER CASEBusiness plan
High ambitions and efficient execution
EVRY was acquired by new owners in the first quarter of 2015, and a new CEO was appointed shortly after this change. A thorough review of the company was then initiated, which concluded that its costs and expenses were out of line with its market position and rate of growth. A new business plan was launched with four areas of action: Get the basics right, Operational excellence, Customer centricity, and Employee engagement and culture. There is also a fifth area, Innovation & Quality, which is an integral part of the other areas.
Read moreBusiness plan
Get the basics right
Get the basics right
A range of initiatives were implemented in 2016 to strengthen EVRY’s foundations. The most important measures were organisational in nature, and these have already had a positive effect.
Business plan
Operational excellence
Operational excellence
EVRY looks back on 2016 as a year in which it made significant operational progress. From major organisational changes to smaller measures that oiled the machinery, the work that was carried out helped make the company significantly more profitable.
Business plan
Customer centricity
Customer centricity
One of EVRY’s key strategies is to become a more customer-centric company. Organisational and market-related initiatives have been implemented to help achieve this, and these have had a sizeable impact in the form of new contracts and an improvement in customer satisfaction.
Business plan
Employee engagement and culture
Employee engagement and culture
Businesses need a high level of employee engagement to succeed. EVRY worked proactively on employee engagement in 2016 and made good progress throughout the year in terms of employee engagement and company performance. EVRY also worked actively on creating a more performance-based culture with greater proximity to customers and more collaboration.